Queue Coordinator/SC-Service Desk
Company Name:
Arena Technical Resources, LLC
Job
Description:
Queue Coordinator/SC-Service Desk
Engineer Level I
Fort Meade, MD
Active Top Secret/SCI CI Polygraph required
Hours 1000-1800 Monday thru Friday
-Monitor, track, and assign Break/Fix(HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
-Verify ticketsfor correct routing and research and reroute incorrectly routed tickets
-Update ticket status and provide work documentation on HD and SR tickets
-Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out
-Perform preliminary categorization of problems
-Assign tickets to appropriate queues
-Notify site technicians of any priority or mission-critical problems or tickets
-Route tickets to appropriate member of the site queue team
-Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation
-Complete required ticket updates and work documentation
-Escalate problems or tickets to higher level management when required and/or necessary.
Must meet contract level requirements for appropriate position.
-2 years experience in customer service, technical helpdesk, office administration, or project management
-Must have excellent customer service and organizational skills.
-Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
-Must have good interpersonal skills and willingness to be a team player.
-Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes
-Knowledge of or familiarity with theAR REMEDYdatabase/application is a plus.
-WINTEL and/or UNIX system administrationexperience is a plus.
Job
ID 6999
Job
Title Queue Coordinator/SC-Service Desk
Job
Location Fort Meade, MD
Contract
Pay Rate 47000.00
- 50000.00
Annual
Pay Rate -
#
Required 11
Apply
ToEstimated Salary: $20 to $28 per hour based on qualifications.
Arena Technical Resources, LLC
Job
Description:
Queue Coordinator/SC-Service Desk
Engineer Level I
Fort Meade, MD
Active Top Secret/SCI CI Polygraph required
Hours 1000-1800 Monday thru Friday
-Monitor, track, and assign Break/Fix(HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets
-Verify ticketsfor correct routing and research and reroute incorrectly routed tickets
-Update ticket status and provide work documentation on HD and SR tickets
-Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out
-Perform preliminary categorization of problems
-Assign tickets to appropriate queues
-Notify site technicians of any priority or mission-critical problems or tickets
-Route tickets to appropriate member of the site queue team
-Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation
-Complete required ticket updates and work documentation
-Escalate problems or tickets to higher level management when required and/or necessary.
Must meet contract level requirements for appropriate position.
-2 years experience in customer service, technical helpdesk, office administration, or project management
-Must have excellent customer service and organizational skills.
-Must be comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure.
-Must have good interpersonal skills and willingness to be a team player.
-Must be an assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes
-Knowledge of or familiarity with theAR REMEDYdatabase/application is a plus.
-WINTEL and/or UNIX system administrationexperience is a plus.
Job
ID 6999
Job
Title Queue Coordinator/SC-Service Desk
Job
Location Fort Meade, MD
Contract
Pay Rate 47000.00
- 50000.00
Annual
Pay Rate -
#
Required 11
Apply
ToEstimated Salary: $20 to $28 per hour based on qualifications.
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